Privacy Policy

Effective Date: January 13, 2025

Last Updated: January 13, 2025

Your privacy is important to us. This Privacy Policy explains how Vulu (“we,” “our,” or “us”) collects, uses, shares, and protects your information when you use our services, including the Vulu app and related features. By using our services, you agree to the practices described in this policy. If you do not agree, please do not use Vulu.

1. Information We Collect

a. Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, profile picture, and other optional details like location and bio.
  • Content: Posts, videos, recipes, workout plans, comments, likes, and other content you share.
  • Messages: Direct messages and group chat interactions.
  • Feedback: Information provided through customer support, surveys, or other communications.

b. Information We Collect Automatically

When you use Vulu, we automatically collect certain information:

  • Device Information: IP address, operating system, device type, app version, and device identifiers.
  • Usage Data: Interactions with content, time spent on features, and error/crash logs.
  • Location Data: Approximate location derived from your IP address (you can disable this in your device settings).
  • Cookies and Tracking Technologies: Data about your activity on Vulu, including login sessions and preferences.

2. How We Use Your Information

We use your information to:

  • Provide and Improve Services: Enable core app functionality, including social features, messaging, and content recommendations.
  • Personalize Your Experience: Suggest posts, users to follow, and relevant content.
  • Analyze and Enhance Performance: Monitor app usage, fix bugs, and improve features.
  • Communicate with You: Send notifications, updates, and marketing messages.
  • Ensure Security and Compliance: Prevent fraud, enforce terms of service, and comply with legal requirements.

3. How We Share Your Information

We do not sell your personal information. However, we may share it in the following ways:

With Service Providers:

We use trusted third-party services, including Amazon Web Services (AWS), for secure data storage, processing, and hosting. For more information, see the Terms of Service.

For Legal Reasons:

We may share your information to comply with legal obligations, enforce our terms of service, or protect the rights and safety of our users or others.

With Other Users:

Information you choose to make public, such as your profile, posts, and interactions, is visible to other users based on your privacy settings.

4. Data Retention

We retain your personal data for as long as necessary to provide our services or comply with legal requirements. You can request deletion of your account, and we will delete your data unless required to retain it for legal, security, or legitimate purposes.

5. Your Privacy Rights

a. General Rights

You may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain types of data processing.
  • Receive a copy of your data in a portable format.

b. California Residents (CCPA)

Under the California Consumer Privacy Act, you may request:

  • Categories of personal data collected and shared.
  • Deletion of your personal data.
  • To opt-out of data sales (we do not sell data).

c. European Union Residents (GDPR)

Under the General Data Protection Regulation, you have the right to:

  • Withdraw consent for data processing at any time.
  • File a complaint with a data protection authority.

To exercise these rights, contact us at support@vulu.app.

6. Data Security

We take your data security seriously and use industry-standard measures to protect it:

AWS Security:

Data is stored and processed using Amazon Web Services, which offers robust encryption, secure access controls, and regular security audits.

Encryption:

Sensitive information is encrypted during transmission and storage. While we take all reasonable precautions, no method of transmission or storage is completely secure. You use Vulu at your own risk.

7. Cookies and Tracking Technologies

Vulu uses cookies and similar tracking technologies to:

  • Save your preferences and improve your experience.
  • Track app performance and usage.

You can manage or disable cookies through your device settings.

8. Children’s Privacy

Vulu is not intended for children under the age of 13. If we become aware that a child under 13 has provided personal information, we will delete it. Parents or guardians who believe their child has provided personal data should contact us.

9. International Data Transfers

Your information may be stored and processed in AWS data centers located in various countries. For more details, visit AWS Privacy Compliance.

10. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted with a revised "Last Updated" date. Continued use of Vulu indicates your acceptance of these changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

Email: support@vulu.app